Leaving sky

[Willow]

Who do I directly contact regarding cancelling my broadband and tv pac

[PandJ2020]

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@Willow wrote:

Who do I directly contact regarding cancelling my broadband and tv pac

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Sky?

[caesarome]

@Willow 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

For Broadband you can use the switching service is you plan to move to a different company at the same address so you wouldn't have to cancel via Sky:

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-another-provider

[Daniel0210]

@Willow 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

If you successfully cancel you should receive an acknowledgment email from Sky.

[Willow]

Does anyone have a direct phone number for the retention department 

[Daniel0210]

@Willow 

There isn't one. All calls go through the main Customer Service call centres.