Leaving balance

[gibson1971]

I'm leaving sky in the 17 December I would like a cl closing balance up onto that date

[Daniel0210]

@gibson1971 
We are customers and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. It woukd take at least 6 weeks from the last day of connection.

[caesarome]

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@gibson1971 wrote:

I would like a cl closing balance up onto that date

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It doesn't work like that I'm afraid due to the fact billing does continue right up to that date so it could be that when you have left there will be a credit on the account that you will need to then contact Sky about getting refunded back to you because if you leave it and wait you can be waiting for a good number of weeks for this to happen.