Leaving Sky

[Mu64]

I would like to know where I am in my sky mobile contract,  I would also like an explanation of the sky mobile charges.  I am wish to end my sky tv package due to loosing my job and not being able to continue to afford skys charges.  I will also be looking for a cheaper internet provider.  I would appreciate contact with an advisor, who is able to advise me on both my queries and explain why it was so difficult to access upgrade information? 

[Daniel0210]

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@Mu64 wrote:

I am wish to end my sky tv package due to loosing my job and not being able to continue to afford skys charges.  

With TV subscriptions, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Be aware that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they do agree you’ll usually have to pay the remainder of your discounted term and only in very limited unique circumstances can you leave penalty free.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded about 6 weeks after your last day of connection.

If you are successful in cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

I will also be looking for a cheaper internet provider.  

For broadband and Sky Talk subscriptions this link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you will most likely have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge. Only in very limited unique circumstances will early termination charges be removed.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. It’s important you keep any proof of posting indefinitely.

I would appreciate contact with an advisor, who is able to advise me on both my queries

You need to contact Sky for that. We are fellow customers here.

and explain why it was so difficult to access upgrade information? 

But you're not looking to upgrade, you're looking to leave. 

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