Leaving Sky Tv

[Letgoplease]

I am out of contract with Sky and have moved house. They were impossible to contact or speak to and so I cancelled my direct debit. They now insist I owe them the next month plus late payment fee and again, any call is put through to an automated " you must pay before we deal with you??" They wouldn't deal with me before so does anyone know where this goes?? 

[Daniel0210]

@Letgoplease 

Cancelling the payment method was the worst thing you could have done. You haven't actually cancelled so the charges will keep,increasing. 

Services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[caesarome]

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@Letgoplease wrote:

They were impossible to contact or speak to and so I cancelled my direct debi

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No matter how much trouble you have in getting through to Sky cancelling the direct debit is the worst thing you can do as you are now finding out so I would suggest you restore it if you want to cancel your account.

[PandJ2020]

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@Letgoplease wrote:

...so does anyone know where this goes?? 

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Debt collection processes will kick in.

As noted, you'll have to clear the debt, setup recurring payment, contact Sky to actually cancel.  (I always found the chat fine for this)

If you had loaned hardware then this needs returning to avoid non-return charges.