Discussion topic: Late installation

This message was authored by: HollyS1 · ‎04 Sep 2025

We ordered a sky broadband package on 20th August and were supposed to have it installed on 2nd September. We have been since told we will be updated on 25th September as to a date for installation. If this is the case, we would like to cancel.

This message was authored by: MightyQuinn · ‎04 Sep 2025

Hi @HollyS1 Then you need to tell Sky.

Welcome to the Sky Community

This message was authored by: Daniel0210 · ‎04 Sep 2025

@HollyS1
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Youll need to contact Sky to cancel the order.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎04 Sep 2025

@HollyS1

You can't cancel via here as we are customers so you will need to call Sky to do this.

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Discussion topic: Late installation

Late installation

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