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Discussion topic: LOST SKY PACKAGE

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This message was authored by JoeVarley This message was authored by: JoeVarley

LOST SKY PACKAGE

We had full fibre broadband fitted in Sept 2024. Engineer said he would keep old hub. We sent new hub back in its box via GPO.                     Email confirming that the package was with their courier recieved on Sept 23. We are now getting request from sky for return of hub .What do we do next?

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: LOST SKY PACKAGE

Do you have proof  of postage  if so you need to take a photo  of this and email  it to sky

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: LOST SKY PACKAGE

Posted by a Superuser, not a Sky employee. Find out more

@JoeVarley wrote:

Engineer said he would keep old hub. We sent new hub back in its box via GPO.                     Email confirming that the package was with their courier recieved on Sept 23. 


@JoeVarley 

What do you mean by "engineer said he would keep old hub" and "we sent new hub back"?

 


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JoeVarley
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This message was authored by JoeVarley This message was authored by: JoeVarley

Re: LOST SKY PACKAGE

We were having fibre to the property fitted. The engineer said he would use our old hub to save changing passwords etc. He asked me to send the new one back in the box it came in adding a note to explain why it was coming back.

My wife posted it back and got proof of postage form from post office. When we got an email from Sky thanking us for returning the hub she throw away the proof of postage form . I have this Sky email and message ID. If I need to email this to sky what email address should I use?

This message was authored by caesarome This message was authored by: caesarome

Re: LOST SKY PACKAGE

Posted by a Superuser, not a Sky employee. Find out more

@JoeVarley 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: LOST SKY PACKAGE

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @JoeVarley.

This message was authored by Addie15 This message was authored by: Addie15

Re: LOST SKY PACKAGE

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

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