Ive only half my bill will it still get cut off

[Alanab39]

I've paid half my bill this morning but will they cut my broadband off as overdue....I've tried looking for online chat but no luck

[JimM1]

@Alanab39 Bill payment is in your terms and conditions that you recieved when you first signed up for sky, you may also find those details in your message section of your account when you login.

Take a look at this and there is a section regading non payment/late payment as to what happens.

This will give you the detail you require....

Found link you may wish to read also

Late payment | Sky Community0

[Alanab39]

I signed up to sky 25 years ago.. I've not been cut off yet and it says rest will be carried over.

[cookiemonsteruk]

@Alanab39 

When did your last payment fail.  Usually sky re apply for the direct debit 10 days later .  Otherwise the full amount of arrears needs paid and a new direct debit set up

[Daniel0210]

@Alanab39 
The billing process (applies to all customers) is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.