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Discussion topic: Issues with vip diamond

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This message was authored by: Wn123

Issues with vip diamond

Has anyone else recently had a call from sky. I was called, told I was a diamond member and told they wanted to offer me more for free. It ended up being a lie. He repeatedly told me I was being given extra channels as part of my loyalty and value add for the inflationary increases. I said I didn't want to pay more for more channels and was told definitely no price increase, just more value. Then when I agreed, and asked him to state clearly on a recorded line he admitted it wasn't the case. So deceitful 

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This message was authored by: caesarome

Re: Issues with vip diamond

Posted by a Superuser, not a Sky employee. Find out more

@Wn123 

If the call was from Sky and not any sort of scam call then this link explains how to put in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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