Issues setting up account and Sky ID

[SeanT70]

Good evening. 

I filled out all the details for a new broadband and tv account this evening. 

went to the payment page, pressed proceed and screen stayed blank. 

then got a message saying that they can't help me. 

I also tried to get my Sky ID but the email link wouldn't work so I couldn't check the status of the order either. 

Any advice greatly received. I have tried ringing sky but it's not a helpful set of options. 

[caesarome]

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@SeanT70 wrote:

went to the payment page, pressed proceed and screen stayed blank. 

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@SeanT70 

I think all you can do is to call Sky to check with them the status of the order as it might be it never went through which would also explain why you are having the issue with your ID.

[SeanT70]

Thank you. 

much appreciated. 

[Colza]

Hi 

I joined Sky last month with the offering of channels in my package 

HBO Max

Disney 

Discovery 

Netflix 

Only Netflix & Discovery work getting through on my phone 

On HBOmax & Disney both saying I need to pay to sign up

[caesarome]

@Colza 

Have you activated them via your Sky account:

https://www.sky.com/shop/activate/disneyplus

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hbo-max

[Colza]

I did but asking for money to subscribe