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Discussion topic: Is this a genuine sky email ?

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This message was authored by: M.owens

Message posted on ‎07 Sep 2026 09:17 AM

Is this a genuine sky email ?

IMG_7600.png

 

IMG_7601.png

 we revived this email and it seems fishy for some reason, just wanted a clarification if this actually sky or not. Thanks 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎07 Sep 2026 09:19 AM

Re: Is this a genuine sky email ?

Posted by a Superuser, not a Sky employee. Find out more

@M.owens  A Scam email would urge you to click links to change password etc, this is a genuine email as you'll get them whenever you log in to Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎07 Sep 2026 09:53 AM

Re: Is this a genuine sky email ?

Posted by a Superuser, not a Sky employee. Find out more

@M.owens 

And one of your images was rejected as you'd not blocked out your own personal email address which was visible on a public forum. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎07 Sep 2026 10:09 AM

Re: Is this a genuine sky email ?

Posted by a Superuser, not a Sky employee. Find out more

@M.owens 

That is a Sky email which probably has been sent as you have signed into either your account or this community in it.

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This message was authored by: twilight+princess

Message posted on ‎07 Sep 2026 04:39 PM

Re: Is this a genuine sky email ?

Posted by a Superuser, not a Sky employee. Find out more

Does the email refer to you by name or a generic 'dear user/customer'? 
I receive the 'did you just sign in' email every time I log into the community so if you'd just done that then it's genuine imo.

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Message posted on ‎07 Sep 2026 07:14 PM

Re: Is this a genuine sky email ?

These emails are annoying 

Sarah backx
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