Internet

[Jordanlaw]

Hi i think my box is working but theres no internet . I dont get paid tilk the 29th can u put it back on please. As its not due fill fhe 28th but uts been cut off .

[MarkGoldsmith]

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@Jordanlaw wrote:
Hi i think my box is working but theres no internet . I dont get paid tilk the 29th can u put it back on please. As its not due fill fhe 28th but uts been cut off .

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If you have an overdue bill and your services are restricted then Sky wouldn't reinstate it unitl you pay the overdue bill, they don't operate on a promise to pay.

[Daniel0210]

@Jordanlaw 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty