Incredibly painful to cancel anything with SKY

[Wooders6]

Why is it so painfl to try and make any cancellations to my Sky package.  Someone needs to call me

[PandJ2020]

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@Wooders6 wrote:

Someone needs to call me

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No one is going to call you by posting on a customer-led public forum.

You need to persevere in calling.

[Wooders6]

Is there no email address or online chat ?

[PandJ2020]

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@Wooders6 wrote:

Is there no email address

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Your contract specifies an email address but as you'll remember reading they still need to speak to you for security reasons.

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online chat ?

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Yes, when it's available.  https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

[Daniel0210]

@Wooders6 

Are we talking full subscriptions here?

To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

If you’re cancelling Broadband & Sky Talk then if you’re moving to another ISP you could use the One Touch Switching system which is hopefully the easiest method and explained in this link ~ NOTE: it only applies to broadband and Talk and not a TV subscription.
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.