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Discussion topic: Increase in bill

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This message was authored by NatalieT1 This message was authored by: NatalieT1

Increase in bill

could you please explain to me why my bill is increasing when I'm in a fix package? There shouldn't be an increase 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

@NatalieT1 

 

Typically either the monthly payment wasn't actually 'fixed' (the vast majority of Sky contracts are not) or the period of a discount has ended.

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NatalieT1
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This message was authored by NatalieT1 This message was authored by: NatalieT1

Re: Increase in bill

The discount has not ended it should be another 11 months left 

This message was authored by GD1 This message was authored by: GD1

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

@NatalieT1  Have you checked your bill and compared it to previous bills?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

@NatalieT1 

Did you see an increase back in April because if not it appears for some this is happening now.

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This message was authored by wembley This message was authored by: wembley

Re: Increase in bill

i was paying £84 a month , why has this increased to £93

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

@wembley wrote:

i was paying £84 a month , why has this increased to £93


@wembley 
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, in fact recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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