19 Jul 2024 08:28 AM
could you please explain to me why my bill is increasing when I'm in a fix package? There shouldn't be an increase
19 Jul 2024 08:34 AM
Posted by a Superuser, not a Sky employee. Find out more
Typically either the monthly payment wasn't actually 'fixed' (the vast majority of Sky contracts are not) or the period of a discount has ended.
19 Jul 2024 08:36 AM
The discount has not ended it should be another 11 months left
19 Jul 2024 08:59 AM
Posted by a Superuser, not a Sky employee. Find out more@NatalieT1 Have you checked your bill and compared it to previous bills?
19 Jul 2024 09:32 AM
Posted by a Superuser, not a Sky employee. Find out moreDid you see an increase back in April because if not it appears for some this is happening now.
21 Aug 2024 03:15 PM
i was paying £84 a month , why has this increased to £93
21 Aug 2024 03:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@wembley wrote:
i was paying £84 a month , why has this increased to £93
@wembley
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.
If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, in fact recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.
You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
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