Incorrectly Billed

[Calum2307]

Hi,

I contacted sky 6 weeks ago to try change my address for my broadband contract but in my new adresss, sky aren't available as a broadband provider, sky agreed to cancel my contract with no charge but I have now received a bill for an early termination charge,

I am trying to speak to someone at sky but finding it impossible, can anyone help?

Thanks,

calum

[Daniel0210]

@Calum2307 

Sky should be able to listen back on the original call to clarify what was said and what they agreed to but you'll need to contact them for that. 

If you do end up needing to contact Sky these are the current methods available. Some methods will be more appropriate than others depending on the issue you have.

🔵 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🔵online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔵Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔵Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.