I signed up to Sky in May 2024, for a package including Sky Stream, Essential TV, Netflix and Full Fibre 75, at a cost of £35, to which I added a Netflix upgrade of £6, for a total monthly cost of £41. Because there was a delay in installing fibre to the premises the start date for the contract had to be amended, and in the process the contract was apparently split in two, a broadband package and a TV package. at which point Sky tried to charge £26 for Broadband and £21 for the TV package = total £47. One phone call to Helpdesk, apparently sorted, next check of account TV had been upgraded to ultimate at £23 and total monthly charges = £49.
After several calls to Customer Services I was eventually offered a discount, with a credit to the bill which I was told would put my total bill back to the original £41 per month for the full package. This resulted in some months where I did not have to pay the Broadband part of the bill, but continued to pay £23 for the Ultimate TV package (which I had said I didn't want, and had asked to be put back to the Essential package).
Everything looked fine on the account (apart from the £23) briefly, with the Broadband package to be billed (apparently) at £21.50 ongoing, once the credit ran out. With a £23 TV package (totalling £41.50 altogether) I would have been happy this still meant I would be paying 3.50p a month more than I had originally expected, but I decided to wait until the credit ran out before taking this up with Sky again. However, when I next checked the account I saw that the Future Predicted Broadband bills had increased to £43 - as I was still using up the credit I decided to wait until this had all gone, and see whether the billing altered again. The last portion of credit has now been used, and my billing says that £43 will be debited on the 25th November.
I have so far paid Sky £129 for the TV package, plus £24.56 for Broadband. I have approx 18 months left of a 24 month contract, for which I will apprently be being charged £66 per month, totalling £1188. Together with what I have already paid this would = £1341.56 at the end of the contract. I should have paid £41 x 24 months = £984. I am being overcharged by £357.56. Please could someone at Sky sort this out.
