Impossible to contact live agent support

[enablien]

Sky agreed a reduction in my monthly broadband fees following a lengthy discussion with customer support. So far nothing has been done to reduce my bill and any attempt to contact SKY billing - or indeed any human- them either by phone or their online assist either goes around indefinitley with an AI bot or there is no support service available - after three consecutive days of trying.

In the meantime I have already been billed the original fee not the reduced fee. Where do I send my complaints?

[Daniel0210 · Accepted solution]

@enablien 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Do future bills reflect the price you're expecting?