I’ve tried linking my account to my sky id and I’ve put in all the correct details

[Lozwitter]

I've tried to link my sky account to my sky id but it won't let me do this and is saying the information I have provided isn't linked to an account even thought I've put all the correct details in 

[caesarome]

@Lozwitter 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Lozwitter.

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.