I’ve reinstated my services

[KathanJones]

I've paid my overdue balance set up a new Direct Debit and everything and it's says my services still aren't available why like I just paid the money, and to make it worse I checked my message via the sky app and apparently they're sending me a return parcel when I didn't want to and don't want to return it anyway someone help please 

[Daniel0210]

@KathanJones 

How behind were you in arrears?

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

[KathanJones]

Well the bill was due from  21st of February and I've only now been able to pay the £46 but they're making me return it and I don't want to becasue the tv is terrible, if that's the case I want the money for the bill I just paid back simple as that I'm not paying for something I have tos end back no thanks 

[Daniel0210]

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@KathanJones wrote:
if that's the case I want the money for the bill I just paid back simple as that I

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@KathanJones 

You still owed Sky for the missed payments as explained above. 

In case you aren't aware you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

[KathanJones]

No I know that they ain't active until like 8-9 in the morning, I was just seeing if someone could help me out so will they let me keep my sky stream as I've paid it off like 

[Daniel0210]

@KathanJones 

If they are sending packaging out to return the equipment (puck I presume) it sounds like you were more than the 56 days in arrears so they are cancelling your subscription.