I returned our Sky Q box around 3 weeks ago, but have now just received a message to say I will be

[Robocop41]

I returned our Sky Q box around three weeks ago but have just received a message asking me to return it otherwise I will be charged 😞 I stupidly didn't keep the Royal Mail proof of postage as I thought it would have been received by now. I can't afford to pay for these items. Help!!

[Daniel0210]

@Robocop41 

Received - probably, Processed - probably not. We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. If you don't have the proof of posting any cancellation of non return fees would be at Skys discretion.

Would you like your post escalated to Sky for a private chap via the forum? 

[caesarome]

@Robocop41 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Robocop41to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.