I need to speak to someone

[Essamussa]

Why are you taking money out of my account when I have cancelled you

[Annie+UK]

Phone Sky

[Daniel0210]

@Essamussa 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

[Gailmilady]

I closed my account in October last year you received all the equipment you requested for and my bank informs me you have taken 6 payments I want a refund please

[Daniel0210]

@Gailmilady 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

How did you cancel? Did you receive an email from Sky acknowledging the cancellation? 

[DaveDrizen]

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@Gailmilady wrote:

I closed my account in October last year you received all the equipment you requested for and my bank informs me you have taken 6 payments I want a refund please

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 Have you checked in the my Sky app that all of your services have actually been cancelled under "your products'". Did you get email from Sky confirming that your service will be cancelled and what was being cancelled, you can see a copy of this again  in the my Sky app "under you messages" Normally when canceling  apart Sky from sending a confirmation, a end date is put on "your products" in my Sky app and if you look at your bills again the my Sky app showing the adjusted amounts and the final bill. This normally done within a hour of cancelling if done over the phone to customers services. By the look of it from what you have put in your post  your subscription has not been cancelled and is still active.