I have received an email £48.80 to come off my broad band for loss of service .not showing my accoun

[Lesley1231]

Had an email to say £48.80  to come off my broadband for loss of service .but not showing on my account 

[MarkGoldsmith]

When did you get the email, it may take a couple of days for the credit to show on your account. 

[Lesley1231]

Hi please can you advise

[Daniel0210]

@Lesley1231 

Youve already had a response. If this is for automatic compensation it's applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

[Dingwall62]

Does Sky pay for loss of service over a weekend? My broadband was down from a Wednesday until the following Thursday.

[caesarome]

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@Dingwall62 wrote:

Does Sky pay for loss of service over a weekend? My broadband was down from a Wednesday until the following Thursday.

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As long as it was reported to them then you should qualify for compensation credit which is added 30 days after the fault was fixed as you can read about here:

https://www.sky.com/help/articles/auto-compensation

[Dingwall62]

Thanks, it was reported on the Wednesday - an engineer visit was booked for the Monday and was a no-show...they compensated me immediately for that so I'm a little surprised that it takes them so long to pay for the loss of service.