I have received an email £48.80 to come off my broad band for loss of service .not showing my accoun

[Lesley1231]

Had an email to say £48.80  to come off my broadband for loss of service .but not showing on my account 

[MarkGoldsmith]

When did you get the email, it may take a couple of days for the credit to show on your account. 

[Lesley1231]

Hi please can you advise

[Daniel0210]

@Lesley1231 

Youve already had a response. If this is for automatic compensation it's applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.