Discussion topic: I have overpaid my bill however it's not showing on my account for my next payment, when will it be

This message was authored by: Doylie38 · ‎08 Dec 2023

I was in arrears so I was cut off albeit I have been a customer for years yet they would not give me grace to pay and I paid the full amount then I paid a further amount as they didn't put a bill on for November but my bill for December was double however they have not reduced what I will be paying in December. When will this be updated

This message was authored by: MarkGoldsmith · ‎08 Dec 2023

When was your last payment made? It would take a couple of days to clear into Sky's account and then for Sky to process the payment and attribute it to your account. I would expect it to be 3-5 working days before it's credited to your account.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Doylie38 · ‎08 Dec 2023

@MarkGoldsmith I paid on the 28th, my account is saying I'm in credit but it's not changed the payment for December so I am confused as to whether they will put the overpayment against the next bill or not

This message was authored by: caesarome · ‎08 Dec 2023

What date is your bill due to be paid in December ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Doylie38 · ‎09 Dec 2023

Hi @caesarome it's due on the 28th December

This message was authored by: caesarome · ‎10 Dec 2023

It is unusual when in arrears to see both your services suspended and that the payment you owe be added to your next bill as usually only one of the other happens here.

Does the payment you made appear as a credit by any chance ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: I have overpaid my bill however it's not showing on my account for my next payment, when will it be

I have overpaid my bill however it's not showing on my account for my next payment, when will it be

All Replies

Re: I have overpaid my bill however it's not showing on my account for my next payment, when will it

Re: I have overpaid my bill however it's not showing on my account for my next payment, when will it

Re: I have overpaid my bill however it's not showing on my account for my next payment, when will it

Re: I have overpaid my bill however it's not showing on my account for my next payment, when will it

Re: I have overpaid my bill however it's not showing on my account for my next payment, when will it

Was this discussion not helpful?

Search Sky Community

Start a new discussion