I have been billed twice in my bank by yourselves

[Olgracee]

I have been billed twice by yourselves 

[caesarome]

I doubt Sky have billed you twice. What usually happens is they take the payment from whatever payment method you have set up on your account but you have also made a manual payment so is this what has happened ?

[Daniel0210]

@Olgracee 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Services here. Have you made a manual payment? 

[Olgracee]

Yeah my bill was due today but didn't come out first thing then made payment and it's took two 

[Daniel0210]

@Olgracee 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.

[Olgracee]

It was just that the bill that was meant to go out my bank hadn't and I was worried something when wrong so made manual payment 

[Daniel0210]

@Olgracee 

Please read my last post. 

[Olgracee]

I did end up speaking to them on phone and setting up a new direct debit just every date my bills supposed to of been due it never came out

[Daniel0210]

---

@Olgracee wrote:

I did end up speaking to them on phone and setting up a new direct debit just every date my bills supposed to of been due it never came out

---

@Olgracee 

That's something you may need to raise with your bank. 

[caesarome]

---

@Olgracee wrote:

Yeah my bill was due today but didn't come out first thing then made payment and it's took two 

---

It does seem occasions that the money is taken in the early hours but as long as you have the funds available then you don't need to do anything as it will be taken sooner or later.

[Debs2011]

direct debts dates always state on or after this date - your payment maybe taken late due to it falling on a Saturday or Sunday or a Bank Holiday.

If its not taken on time give it a day or two - I WOULD NEVER DO MANUAL PAYMENTS unless otherwise advised as Skys payments are done through an automated system