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Discussion topic: I have been billed incorrectly

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This message was authored by denysschen This message was authored by: denysschen

I have been billed incorrectly

I have been billed incorrectly for my Sky glass subscription. When I try to log in to the app, it doesn't work. When I try to find my sky Id it doesn't work, essentially everything I try to do to get my billing details or try to find a way in which to get some answers, I get met with some issue either on the website and app. Also my account number and post code aren't recognised or linked to any subscription? Very disappointed with the service and help functions. No answers and no justified reason to almost double my payment 

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This message was authored by Mark39 This message was authored by: Mark39

Re: I have been billed incorrectly

Posted by a Superuser, not a Sky employee. Find out more

Have you spoken to Sky about it?

This message was authored by caesarome This message was authored by: caesarome

Re: I have been billed incorrectly

Posted by a Superuser, not a Sky employee. Find out more

@denysschen wrote:

When I try to log in to the app, it doesn't work. When I try to find my sky Id it doesn't work, essentially everything I try to do to get my billing details or try to find a way in which to get some answers, I get met with some issue either on the website and app.


What is actually happening when you try to login to the app or link your account to your Sky ID ?

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