I have a sky q box which I wish to return but cannot get a returns pack

[mbm]

I was told the engineer visiting to repair a problem would take the q box but they declined and said a returns pack would be sent. Nothing has arrived and I am now being threatened with charges for failing to rerturn the box. Please sort it asap!!

[Mark39]

@mbm the engjneer was right to decline. You can use your own packaging if you have something suitable. If not call Sky and chase up their packaging.

https://www.sky.com/help/articles/return-tv-broadband

[Daniel0210]

@mbm 

The engineer was correct. 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

By the way, nothing for us to sort out. We're customers just like you.