I had a phone call in May to offer discount. My bill was reduced to £76 which never took place.

[ValRock]

I had a phone call in May to offer discount. My bill was reduced to £76 which never took place. Now I’m being asked to set up a new direct debit for double the amount. I have an email and reference number confirming the new agreement. And I can't speak to anyone which is most frustrating.! Please can someone help. 

[Annie+UK]

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[PandJ2020]

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@ValRock wrote:

I had a phone call in May to offer discount. My bill was reduced to £76 which never took place.

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That is a red flag for me - I suspect it may not have been Sky calling you or offering you that discount.

And I can't speak to anyone which is most frustrating.! 

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What issue are you having in calling?

[caesarome]

@ValRock 

If you are already a paying Sky customer then there would be no need to setup another direct debit so did you give the caller any Sky account or financial details ?