I canceled sky and am in credit, how do I get the refund?

[Howeynufc]

Great thank you! I have had chats with sky but I can never seem to get the right department! 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Howeynufc.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[JaySky73]

Hi. I have the same issue. My Sky contract was cancelled in June (internet ended 16th June & Sky TV ended 3rd July) yet I've had a credit sitting on my Sky Account ever since with the note "Credit goes towards paying your next bill(s)" but obviously that won't happen as will no longer get Sky bills as have no further services with them.

Frustrating that they're quick to take money but slow when it comes to paying back credit! My payment method is still active so there should be no problem refunding my credit which would help with paying other biils. Therefore, if this could be escalated to Sky please it would be much appreciated.

[Daniel0210]

@JaySky73 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and should be available again during this coming week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later this week and we may be able to help you further.

[JaySky73]

Thanks for the quick response @Daniel0210. Ok - if I don't receive the refund automatically this week, I'll try again on Friday.

[Daniel0210]

@JaySky73 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection anyway. By contacting Sky they should be able to refund you within 3-5 working days if your payment method is still live.,

[JaySky73]

I've waited a couple of weeks now & still no refund from Sky (which is ridiculous considering my contract with them ended 2 months ago). So if the escalation process is now working is it possible for this to be escalated please, so that I can finally get my remaining credit refunded. I've kept my payment method open waiting for this refund, so that shouldn't be an issue.

[Daniel0210]

@JaySky73 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently not available. We don’t have a timeframe for it being available again.

In the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in.