Discussion topic: I can’t make a payment for one of my item because it’s not showing up on my orders

This message was authored by: Ryan11 · ‎13 Dec 2023

I got a letter saying I haven't made a payment so I log in and it's not on my account or under my orders so I can't make the payment and it's messing up my credit score

This message was authored by: caesarome · ‎13 Dec 2023

What services do you have from Sky, so Sky Q, Mobile etc and take it you do not have a direct debit setup on your account ?

Have you been a customer of Sky in the past who cancelled and returned after being away for a year or more ?

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This message was authored by: Ryan11 · ‎13 Dec 2023

It's a iPad and I don't have a direct debit set up

This message was authored by: caesarome · ‎13 Dec 2023

@Ryan11

Have you linked your Sky ID to your mobile account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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Discussion topic: I can’t make a payment for one of my item because it’s not showing up on my orders

I can’t make a payment for one of my item because it’s not showing up on my orders

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Re: I can’t make a payment for one of my item because it’s not showing up on my orders

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