I am unable to enter my postcode into My Sky

[dvnny-blz]

Hello.

I am trying to log into the My Sky app for the first time to view/track my orders, however, when it asks for the postcode (which I confirmed over the phone several times with a Sky agent), it states "An error occurred, please check the details or try again later".

The same thing occurs when trying to access My Sky online. The postcode is correct.

[caesarome]

@dvnny-blz 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent dvnny-blz an invite to chat.