I am being billed for disney plus

[Mark822]

I am being billed 14.99 for disney. I believe this should be free

[MightyQuinn]

Hi @Mark822   If you have activated it on Sky, you should get £5.99 off. https://www.sky.com/disneyplus-activate

[Mark822]

How do I cancel completely to get it free? Hardly use disney 

[caesarome]

@Mark822 

You cancel via here:

https://www.sky.com/help/articles/sky-marketplace-cancel-apps

[Mark822]

I can't cancel as its not an app subscription, its a sky subscription. 

Basically I want the free disney so I can upgrade my flix

[Mark822]

Its easier and quicker to speak to someone at sky.. have you got there live chat details or phone number

[Mark39]

@Mark822 see: https://www.sky.com/help/articles/switching-app-subscription-plan

[DaveDrizen]

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@Mark822 wrote:

How do I cancel completely to get it free? Hardly use disney 

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It your Disney account on you main Sky bill?  If so you need to contact Sky to cancel. If you want to cancel altogether and not take advantage of to  activate  Sky Disney deal you may need to give 31  day notice if you are on monthly  contract. If you are  on minimum term your only option probably will get it taken off your main sky tv account and activate the sky Disney deal though Sky marketplace . You will probably pay reduced amount for the first month as you present subscription is the premium tie, once activated you can downgrade to free basic tier from the next month. If you take up and activate the new sky deal you shout not need to give any notice you just need to contact sky to have it removed from you main sky account and they should do immediately 

[MarkGoldsmith]

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@Mark822 wrote:

I can't cancel as its not an app subscription, its a sky subscription. 

Basically I want the free disney so I can upgrade my flix

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The way the third-party app subscriptions ( including the "free bundled" tiers) are via app subscriptions through your Sky account, so if link your Disney and Sky plus accounts together than appears on your Sky Account as a Sky Marketplace Disney App subscription ( which would be free if you are on the included tier).