I am being asked to return items I have already returned.

[gillian343]

As the subject title says. I am being threatened with a charge if I do not return items - but this has been done, And I have a receipt to confirm this from the post office. I am looking for any way I can upload a photo to anyone - to prove that this has been completed, and this note can be taken off my account. Sky's customer service continues to be absolutely shocking or non existant. Any help from anyone, greatfully received.

[Daniel0210]

@gillian343 

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[gillian343]

Thank you Daniel. Good old Sky, still utterly useless. I'll have to call in....again.