I am being ask to return a hub

[peter-marlow+1966]

I am being asked to return a hub that i return over a year ago, when i changed to sky gigafast broadband and got the wifi max hub, just got a text message about, this even after phoning on 3 occasions including to to say about this order which i have already sent back, advisor said i will not be charged for none return, but this is the third advisor to tell me this and it is this in my orders in the my sky app

[caesarome]

@peter-marlow+1966 

I don't suppose you have the proof of posting recipient from when you returned the hub ?

[peter-marlow+1966]

Sky have confirmed  that there is nothing  to send back, but no i don't  have proof of postage  now, but at the time i phoned  sky and they confirmed  they had received  the hub back at the time, and nothing  is outstanding  to be returned  on my account 

[caesarome]

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@peter-marlow+1966 wrote:

Sky have confirmed  that there is nothing  to send back, but no i don't  have proof of postage  now, but at the time i phoned  sky and they confirmed  they had received  the hub back at the time, and nothing  is outstanding  to be returned  on my account 

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That might be the case but sometimes for reasons I don't understand the system is either slow or doesn't update at all when an item is returned so if you have spoken to Sky and after which you receive more requests to return it then we can have Sky's messaging team via here contact you about this.

[peter-marlow+1966]

The only order i have had recently  was in March for my 55inch sky glass  gen  2 tv , that was delivered and my orders was clear and then about a week  or 2 later this order  to return  a hub shows up from nowhere, and i don't  understand  why as the hub in question  was received  by sky and is showing  on my account  as received  over a year  ago 

[caesarome]

I don't think any of us here can understand this either but yours isn't the first and will not be the last that gets an unexplained request to return an item that they did so a while back but sadly it does happen which is why as I said earlier if you get more requests we can alert Sk's messaging team for you.

[peter-marlow+1966]

Ok thanks guys i will  keep you  posted 

[peter-marlow+1966]

I am being  ask to return  a sky broadband hub which i already  returned over a year ago 

I would like this removed from my orders  as two of the sky advisors have confirmed  that it was received, 

 

[caesarome]

@peter-marlow+1966 

You mentioned this yesterday so have you been sent another return request today ?

[Daniel0210 · Accepted solution]

@peter-marlow+1966 

I've merged your latest post to the original thread on this issue. Do you want this escalating to the Messaging Team as suggested previously? 

[peter-marlow+1966]

Yes had another text message 

[Daniel0210]

@peter-marlow+1966 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent peter-marlow+1966  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.