Hub not received by Sky

[SusanNeillyh]

I returned the SKY hub on 11th October 2025, via Royal Mail, by tracked returns [Removed].  Sky have contacted me numerous times advising that they have not received the hub, and stating that I may be billed for this.  I have proof of posting.  Please advise who I can email this proof to in order that Sky can chase this up with Royal Mail?

Moderator notes: Removed personal info

[Daniel0210]

@SusanNeillyh 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.