How to share proof of returns for broadband equipment

[RKP]

I returned my broadband equipment when I moved home and Sky has emailed me to say they have not recieved it. I have proof of returns but no way to email it to Sky. What do I do?

[Daniel0210]

@RKP 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[nigea99]

---

@RKP wrote:
I returned my broadband equipment when I moved home and Sky has emailed me to say they have not recieved it. I have proof of returns but no way to email it to Sky. What do I do?

---

hi @RKP 

I believe these are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others … - in your case it may be best to try the contacts via Social Media

call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

 Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).