How to get credit

[Sabrina13]

I am owed £91.56 as cancelled subscription. How do i get this back? Bill dated 11th December says credit goes toward paying next bill, but i will not have one 

[caesarome]

@Sabrina13 

You will either need to call Sky or use one of the social media linkis at the bottom of the page to send them a message about this.

[Daniel0210]

@Sabrina13 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.