How to get a credit refund?

[Sherbet23]

I've cancelled my contract but have a credit on the account. How do I get a refund please?

[Daniel0210]

@Sherbet23 
Refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note: [The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take much longer].

Before we can escalate it to Sky please confirm in your reply that…it’s still currently showing as a credit on your Sky account, if the payment method is still active and if the payment method has been cancelled whether you’ve moved address since leaving.