How much compensation should I be getting

[Yas10]

My telephone line snapped off the pole on the 24th of December. It was fixed on the 2nd of January.

the engineer missed their appointment on the 27th of December 

how much compensation for loss of service should I receive? How much for the engineer not attending?

what is the best way of actually getting it? I've chatted to sky chat/agents 5 times and each promised it would be applied. The 5th time they've compensated me £10

[MightyQuinn]

Hi @Yas10   Have a look Here

[PandJ2020]

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@Yas10 wrote:

How much for the engineer not attending?

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As per the link, the engineer not attending makes no specific difference.  (Only the number of days after two working days of you reporting the fault)

Corrected...

[Yas10]

As per the link this should apply yeah?

Missed appointment

What you’ll get

We’ll pay you £31.19 for your Sky Broadband & Talk engineer visit if:

• Your engineer doesn’t show up to the visit.

[PandJ2020]

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@Yas10 wrote:

As per the link this should apply yeah?

Missed appointment

What you’ll get

We’ll pay you £31.19 for your Sky Broadband & Talk engineer visit if:

• Your engineer doesn’t show up to the visit.

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Seems like you read the link 🤗

[PandJ2020]

If you're not being properly compensated then raise a formal complaint.  Take it to ombudsman services if they won't credit the full amount...