Discussion topic: How many times do they call for payment before sky is restricted

This message was authored by: shaw94 · ‎20 Jan 2023

My sky bill is due again on Monday but it will be the second time they have tried my direct debit i don't get payed till the 26th so will they restrict my services.

This message was authored by: Daniel0210 · ‎20 Jan 2023

@shaw94
The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Skys Customer Service agents can’t stop that automated process.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Mark39 · ‎20 Jan 2023

Very likely, yes, I'm afraid.

This message was authored by: caesarome · ‎20 Jan 2023

To get your services back after they have been restricted as well as paying the bill you would also need to setup the payment method on your account again.

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This message was authored by: Daniel0210 · ‎20 Jan 2023

@shaw94
The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Skys Customer Service agents can’t stop that automated process.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: How many times do they call for payment before sky is restricted

How many times do they call for payment before sky is restricted

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