How long does it take to get my credit refunded to me?

[Sazzle78]

Hi

Cancelled my services last month before pay date, was charged in August (25th). My bills says my account is in credit, its now the 25th of the month, might I be expecting my credit to be refunded soon?

Thanks

[Daniel0210]

@Sazzle78 

It can take up to six weeks from the last day of your connection but as it's showing as a credit we can get you some help on here if you want. Let us know? 

[Sazzle78]

Help would be great 🙂

[Daniel0210]

@Sazzle78 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sazzle78.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.