How do i speak ro an advisor to discuss my bill after being told it was ok to make a part payment

[Kaiser00]

How do I speak to an advisor after being told it wasbok to make part payment today and rest later and also being told my services will stay on I need it on especially phone as I have health issues and docs and ambulance are called often om knackered if I have no minutes on mobile as can't always afford to top it up  I'm furious right now after being told everything would be OK 

[Mark39]

Unfortunately it's an automated process which, so as I'm aware, can't be overturned by the customer service advisers.

[Daniel0210]

@Kaiser00 

As stated by @Mark39 the restriction is an automated process and we’ve been told Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass