How do I return the broadband equipment and where?

[PaoloPaolo]

Recently canceled the broadband contract from Sky. I'm told I must return the equipment using packaging and labels provided, but I have not received any of those. How do I proceed now? I want to avoid unnecessary charges but it's not clear what I should do.

[Daniel0210]

@PaoloPaolo 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband]. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.