How do I get my credit back

[Craig272]

Hello. Can anyone advise how I get my credit refunded?

I cancelled my Sky services a couple of montha ago and have a balance of £54.19 sitting.

I would have though they should issue refunds asap, but this does not appear to be the case.

Thanks in advance.

[Daniel0210]

@Craig272 
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.