How Do You Speak To UK Based Customer Service

[Manny+7222]

I have tried to rent a film and every time it downloads all I get is a blue screen. After hours of phoning every number I could find, I finaaly managed to speak to someone in India. After following his instructions nothing changed.

Why has Sky made it so, so diggicult to speak to a human in the UK?

For a comopany like Sky who make an absolute fortune from customers, it is disgraceful and damn right insulting <removed>

Moderator remote: Removed masked bad language.

[caesarome]

@Manny+7222 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[Mark39]

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@Manny+7222 wrote:

I have tried to rent a film and every time it downloads all I get is a blue screen. After hours of phoning every number I could find, I finaaly managed to speak to someone in India. After following his instructions nothing changed.

Why has Sky made it so, so diggicult to speak to a human in the UK?

For a comopany like Sky who make an absolute fortune from customers, it is disgraceful and damn right insulting <removed>

Moderator remote: Removed masked bad language.

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You can't pick and choose which contact centre your call is connected to. They're all equally qualified to help.

[ImFedUp]

They're 100% NOT equally qualified to help. That's just official statements being regurgitated.

If someone can't understand a lot of what you say you due to a language barrier, you're never going to get the same level of service.  It's that simple.

[PandJ2020]

@ImFedUp You appear to be campaigning (against the forum rules) and resurrecting old threads unnecessarily.

[Mark39]

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@ImFedUp wrote:

They're 100% NOT equally qualified to help. That's just official statements being regurgitated.

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Nope, that has been my experience.

[ImFedUp]

Campaigning for what better customer service is against rules?

Wow....not very friendly.  

[ImFedUp]

I'm afraid that's 100% been the opposite of my experience, and I'm surprised the other user above is so keen to berate me for not wanting to repeat such an unpleasant ordeal!

Ultimately, my time is precious, I'd rather have something done right first time, and speaking to someone who shares the same primary language as me is far more likely to achieve a better end result.

I'd therefore prefer to do it online, except I can't because the website appears incapable of catering for anything outside standard package templates :(....

Either way, you've answered the question, Sky have no mechanism to allow a customer to choose to speak with a person from their own country. 

Thanks.

[ImFedUp]

So despite being told several times by operators and folk on here yesterday that "every operator is equally capable of dealing with my issues" it appears that if you ask a few times to speak to someone in the UK, they flag your account and actually ask you if you want to be put through to someone in the UK when you ring again.

The retention deal offered was very poor compared to last time; seems they've hiked their prices by around a third compared to 2 years ago, which is rather disappointing when Virgin and the other competition are still about £20 a month cheaper....will be shopping around to see if we can get a better deal.