Home move unsuccessful

[Twistiefries]

Home move. Engineer came out to install sky but unable to as a huge tree is blocking any signal. Put new address address in and it now says cannot provide Sky stream....what do I do ???? Virgin can not supply to my new address either

[Stephen+Mourton]

@Twistiefries   Sky Stream requires a fast broadband, do you have that at your home?  Have they given a reason why they cannot supply Sky Stream to your home? 

[TimmyBGood]

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@Twistiefries wrote:
Put new address address in and it now says cannot provide Sky stream....

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That may be because the previous order is still open.  Stream isn't restricted geographically as long as the minimum broadband speed is obtainable.

[Twistiefries]

Thanks,  will call Sky