On 18th May, I used Sky's online chat to book my home move as the app would not do this for me.
During the chat, I confirmed that I would be moving out of my current property on 28th May and would need my Sky service activated at the new property on 29th May. They confirmed this booking and offered to upgrade my broadband to a better broadband when I move for less money. This sounded great so I accepted.
The following morning (19th May) I woke up to no broadband service. I tried re-booting the router, followed all the online steps, but nothing worked.
I called Sky last night to be told that the broadband at my current property has been cancelled because of the new broadband package. They also said they could not turn my broadband back on. So, I am now left for 10 days without any broadband.
We heavily depend on the broadband, as we live in the countryside with little/no mobile signal-so have to use WiFi calling.
Both myself and husband work from home and need the broadband for video meetings and are now having to go into a town to work.
Our kids school will not be able to get hold of us if we are at home because we have no signal or WiFi.
The only resolution Sky has offered is a unlimited mobile data SIM card which I explained will not work because of where we live. They said, when they checked the coverage, it should be 'very good', but our network provider also said this and it's terrible.
Does anyone know why Sky can't switch my broadband back on at my current address or any other alternatives we can use please?
