24 Nov 2023 01:49 PM
Hi i would like to cancel my basic tv package and just have broadband pleas
24 Nov 2023 01:53 PM
Posted by a Superuser, not a Sky employee. Find out moreYou need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.
https://www.sky.com/help/articles/cancel-sky-tv
Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
Select "Yes, I still need help" at the bottom of the page.
24 Nov 2023 02:33 PM
Posted by a Superuser, not a Sky employee. Find out moreBe aware the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion