0

Discussion topic: Hi i would like to cancel my basic tv package and just have broadband pleas

Reply
This message was authored by Pste1 This message was authored by: Pste1

Hi i would like to cancel my basic tv package and just have broadband pleas

Hi i would like to cancel my basic tv package and just have broadband pleas

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Hi i would like to cancel my basic tv package and just have broadband pleas

Posted by a Superuser, not a Sky employee. Find out more

@Pste1 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Select "Yes, I still need help" at the bottom of the page.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi i would like to cancel my basic tv package and just have broadband pleas

Posted by a Superuser, not a Sky employee. Find out more

@Pste1 

Be aware the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion