Hi I am curtly struggling to pay my bill I get paid on Wednesday to clear the balance

[Connorheatley]

Hi, I am curtly struggling to pay my outstanding bill and really need help being put back on till Wednesday when I get paid I have 2 small children that are disabled and watch a lot of tv could you kindly help me please

[Daniel0210]

@Connorheatley 

You mention the kids watching TV but you've posted on the Sky mobile phone board so I'm not quite sure which service is restricted. 

Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Any calls to Sky will only request payment.

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Depending on your previous payment history you may be able to pay all but £25 which will then be added to the next bill but this doesn’t apply to mobile phone restrictions.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend when banks are closed). Once you’ve done all this, if you have a query regarding your bill/payments you can then contact Sky and discuss it.