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Discussion topic: Help

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This message was authored by: karen280

Message posted on ‎24 Nov 2025 12:35 AM

Help

Need help with my account please

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Avatar for karen280
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This message was authored by: karen280

Message posted on ‎24 Nov 2025 12:41 AM

Re: Help

Why have all my purchases dissapeared0

 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Nov 2025 04:09 AM

Re: Help

Posted by a Superuser, not a Sky employee. Find out more

@karen280 

You'll need to explain what's happened. We are customers on here and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎24 Nov 2025 09:01 AM

Re: Help

Posted by a Superuser, not a Sky employee. Find out more

@karen280 

Do you mean your Sky Store purchases and if so on what device are they no longer showing ?

 

Are you still a Sky TV customer ?

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