Discussion topic: Help with puck charge
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Message posted on 24 Aug 2025 08:35 AM
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Help with puck charge
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Message posted on 24 Aug 2025 08:53 AM
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Re: Help with puck charge
Are you saying you have been charged or are going to be charged £38 for a non return of the puck ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Aug 2025 08:55 AM
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Re: Help with puck charge
I have been charged
Message posted on 24 Aug 2025 08:56 AM
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Re: Help with puck charge
We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Aug 2025 09:09 AM
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Re: Help with puck charge
Unfortunately that didn't work. I can't get threw to anyone
Message posted on 24 Aug 2025 09:19 AM
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Re: Help with puck charge
@Diana777y66 wrote:Unfortunately that didn't work. I can't get threw to anyone
You'll have to persevere - there's no other option.
Message posted on 24 Aug 2025 10:23 AM
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Re: Help with puck charge
It will be beneficial to you if you still have your proof of posting from the Post Office, tracking information or an email from Sky acknowledging the package is with the courier.
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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