Have I been scammed

[MHP1947]

Had a call saying my bills being reduced and also offered a Samsung tablet to compensate for previous high charges. 

[Daniel0210]

@MHP1947 

Its a scam. There is no such offer. Hopefully you hung up before giving out too much info.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/ 

It's also worth keeping an eye on your bank account for any fraudulent transactions.

[caesarome]

@MHP1947 

It is a scam so did you give them any account details like usernames or passwords ?

[MHP1947]

Thank you for this, was a scam, have reorted to Sky

[caesarome]

My question above still apllies, did you give the caller any usernames or passwords ?

[TimmyBGood · Accepted solution]

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@MHP1947 wrote:

Thank you for this, was a scam, have reorted to Sky

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Hardware may still arrive: this would probably be an iPhone or Apple laptop rather than a Samsung tablet.

Don't send this to any address you are given over the phone or by email, or hand it over to a courier.

The legitimate Sky returns address is in the link posted by @Daniel0210 above.